Effective Date: 06 October 2024

At ELECTROCELL, we are committed to protecting the privacy and personal information of our users in compliance with the Protection of Personal Information Act (POPIA) in South Africa. This privacy policy outlines how we collect, use, and safeguard your personal information when you interact with our services.

1. Information We Collect

We may collect the following types of personal information:

Name and surname

Contact details (phone number)

Billing information

Device and usage data (when interacting with our website or apps)

2. How We Use Your Information

The personal information we collect is used for the following purposes:

Processing orders and providing services

Responding to inquiries and customer support requests

Improving our website and service offerings

Complying with legal requirements

3. Sharing of Personal Information

ELECTROCELL will not share your personal information with third parties except:

Where required by law

To service providers assisting us in business operations (e.g., payment processors)

We ensure these parties are bound by strict confidentiality agreements.

4. Your Rights

As per POPIA, you have the following rights regarding your personal information:

Access to your data

Request corrections or deletion of incorrect or unnecessary information

Withdraw consent for the use of your data at any time

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss through the use of secure systems and technology.

6. Retention of Information

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Changes to this Policy

We may update this privacy policy periodically. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions regarding this privacy policy or your personal information, please contact us via:

By using our services, you agree to the terms outlined in this privacy policy.